Return Policy

Returns and Refunds Policy

Last Updated: May 16, 2025

At TAOSC TRIBE, we want you to be completely satisfied with your purchase from www.taosctribe.com (the “Website” or “Store”). If you are unhappy with your product for any reason, this Returns and Refunds Policy outlines the steps you can take to address issues such as damages, defects, or dissatisfaction. Please read this policy carefully and contact us if you have any questions.

1. Damages and Issues

We take great care to ensure your order arrives in perfect condition. However, if your product is delivered damaged, defective, or incorrect, please follow these steps:

• Inspect Your Order: Check your package upon receipt for any visible damage or issues.
• Notify Us Promptly: Contact us within 7 days of delivery at info@taosctribe.com or +1-210-877-4581 with the following:
  • Your order number
  • A description of the issue
  • Photos of the damaged, defective, or incorrect item and its packaging
• Resolution: Once we verify the issue, we will, at our discretion:
  • Replace the item at no additional cost, subject to availability
  • Issue a full refund to your original payment method
  • Offer a store credit for future purchases

Please do not return any items until you have received instructions from our team. Failure to report damages or issues within 7 days may limit your eligibility for a replacement or refund.

2. Exceptions and Non-Returnable Items

To maintain fairness and comply with health, safety, or legal standards, certain items are non-returnable or have specific return limitations:

• Non-Returnable Items:
  • Personalized or custom-made products (e.g., monogrammed or custom-designed items)
  • Perishable goods (e.g., food or flowers, body soap)
  • Intimate or sanitary items (e.g., underwear, swimwear, or cosmetics) for hygiene reasons
  • Gift cards or digital downloads
  • Items marked as “final sale” or “non-returnable” at the time of purchase
• Return Limitations:
  • Items must be returned in their original condition, unused, unwashed, and with all original packaging, tags, and accessories.
  • Returns of used, altered, or damaged items (beyond shipping-related damage) may be refused or subject to a partial refund.
  • Sale or discounted items may be eligible for store credit only, as noted at checkout.

If you are unsure whether your item is eligible for return, please contact us at info@taosctribe.com.

3. Exchanges and Refunds

3.1 Returns for Non-Damaged Items

If you are not satisfied with your purchase (e.g., wrong size, color, or style), you may be eligible to return the item for an exchange or refund, subject to the following:

• Return Window: Items must be returned within 30 days of delivery.
• Condition: Items must be unused, in their original condition, and include all original packaging, tags, and accessories.
• Return Process:
  1. Contact us at info@taosctribe.com with your order number and reason for return.
  2. We will provide a return authorization and shipping instructions. Do not ship items back without authorization.
  3. Package the item securely and ship it to:
     TAOSC TRIBE
     6325 Babcock Rd
     San Antonio, TX 78240
     USA
• Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item). We recommend using a trackable shipping method, as we are not responsible for lost return shipments.
• Restocking Fee: A restocking fee of [10%, if applicable] may apply to non-defective returns, as noted at checkout.

3.2 Exchanges

• If you wish to exchange an item (e.g., for a different size or color), please contact us within 30 days of delivery. We will confirm availability and provide instructions.
• Exchanges are subject to stock availability. If the desired item is unavailable, we may offer a refund or store credit instead.
• Customers are responsible for return shipping costs for exchanges, unless the original item was defective or incorrect.

3.3 Refunds

• Eligibility: Refunds are issued for eligible returns once we receive and inspect the item, typically within 5-7 business days of receipt.
• Refund Method: Refunds will be issued to the original payment method. Refunds for gift returns may be issued as store credit.
• Processing Time: Refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider.
• Non-Refundable Costs: Original shipping fees, return shipping costs, and any customs duties or taxes are non-refundable unless the return is due to our error.

4. Contact Information

If you have questions about our Returns and Refunds Policy or need assistance with a return, please reach out to us:

By Email: info@taosctribe.com
By Mail: TAOSC TRIBE, 6325 Babcock Rd, San Antonio, TX 78240, USA
By Phone: +1-210-877-4581

We aim to respond to inquiries within 1-2 business days. Please include your order number in all communications to ensure a prompt resolution.

5. Additional Information

• Proof of Purchase: A valid order number or receipt is required for all returns, exchanges, or refunds.
• International Returns: For international orders, customers are responsible for return shipping costs and any customs duties or taxes. Please contact us for specific instructions, as return processes may vary by country.
• Lost or Stolen Packages: If your order is marked as delivered but you have not received it, please contact us within 7 days of the delivery date. We will work with the carrier to resolve the issue, but we are not responsible for packages stolen after delivery confirmation.

6. Changes to This Policy

TAOSC TRIBE reserves the right to update this Returns and Refunds Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Website or Store after such changes constitutes your acceptance of the updated policy.