Shipping & Payment Info

Shipping and Payments

Last Updated: May 15, 2025

At TAOSC TRIBE, we strive to provide a seamless shopping experience for our customers. This Shipping and Payments page outlines our policies for order processing, shipping, and payment methods for purchases made through www.taosctribe.com (the “Website” or “Store”). If you have any questions, please contact us at info@taosctribe.com.

1. Shipping Policy

1.1 Order Processing

• Processing Time: Orders are typically processed within [2-3] business days after payment confirmation. During peak seasons or promotional periods, processing may take up to [5] business days.
• Order Confirmation: You will receive an email confirmation once your order is placed, followed by a shipping confirmation with tracking information (if applicable) once your order ships.
• Business Days: Business days are Monday through Friday, excluding major U.S. holidays.

1.2 Shipping Methods and Costs

We offer the following shipping options for domestic and international orders:

• Domestic Shipping (United States):
  • Standard Shipping: [Estimated delivery: 3-7 business days] – Cost is calculated via carriers rates from San Antonio to your destination.
  • Expedited Shipping: Cost is calculated via carriers rates from San Antonio to your destination.
• International Shipping:
  • Standard International: Cost is calculated via carriers rates from San Antonio to your destination.
  • Customs, duties, and taxes are the responsibility of the customer and are not included in shipping costs.

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. Free shipping may be available for orders over a certain amount (e.g., $50), as indicated during checkout.

1.3 Shipping Carriers

We partner with trusted carriers such as [USPS, FedEx, UPS, or others] to deliver your order. The carrier used depends on your selected shipping method and destination.

1.4 Delivery Times

• Delivery times are estimates and begin after order processing is complete. Delays may occur due to weather, carrier issues, or other unforeseen circumstances.
• International deliveries may be subject to customs processing, which can cause additional delays beyond our control.

1.5 Tracking Your Order

Once your order ships, you will receive a tracking number via email (if available). You can track your package directly through the carrier’s website. If you do not receive a tracking number or have issues, please contact us at info@taosctribe.com.

1.6 Shipping Restrictions

• We currently ship to United States, Canada, EU. If your country is not listed at checkout, please contact us to inquire about availability.
• We do not ship to P.O. boxes for certain shipping methods (e.g., expedited shipping). Please provide a physical address where applicable.
• Some products may have shipping restrictions due to size, weight, or legal regulations (e.g., hazardous materials). Such restrictions will be noted on the product page.

1.7 Lost or Damaged Shipments

• Lost Shipments: If your order is marked as delivered but you have not received it, please contact us within [7] days of the delivery date. For non-delivered orders, contact us within [30] days of the shipping date. We will work with the carrier to resolve the issue or provide a replacement or refund, subject to our investigation.
• Damaged Shipments: If your order arrives damaged, please contact us within [7] days of receipt with photos of the damaged items and packaging. We will arrange a replacement or refund, as appropriate.

1.8 Address Accuracy

Please ensure that your shipping address is accurate and complete at checkout. TAOSC TRIBE is not responsible for delays, lost packages, or additional costs due to incorrect or incomplete addresses. If an order is returned due to an incorrect address, you may be responsible for additional shipping fees to resend the order.

2. Payment Policy

2.1 Accepted Payment Methods

We accept the following payment methods for purchases on www.taosctribe.com:

• Credit/Debit Cards: Visa, MasterCard, American Express, Discover
• Digital Wallets: PayPal, Apple Pay, Google Pay, if applicable]
• Other: Shop Pay, Klarna, Afterpay

All payments are processed securely through Lightspeed, and we do not store your full payment information on our servers.

2.2 Payment Processing

• Currency: All transactions are processed in U.S. Dollars (USD). For international orders, your bank or payment provider may apply currency conversion fees.
• Authorization: Your payment method will be charged at the time of order placement. If we cannot authorize your payment, your order will not be processed.
• Taxes: Applicable sales taxes will be calculated at checkout based on your shipping address and local tax regulations. International customers are responsible for any customs duties or import taxes.

2.3 Billing Information

You must provide accurate billing information, including your name, billing address, and payment details. We reserve the right to cancel or refuse orders if we suspect fraudulent activity or unverifiable payment information.

2.4 Refunds and Returns

Please refer to our [Returns Policy] for details on eligibility, procedures, and timelines for returns and refunds. Refunds will be issued to the original payment method within [5-10] business days of processing, depending on your bank or payment provider.

3. Contact Us

If you have any questions about our shipping or payment policies, please reach out to us:

By Email: info@taosctribe.com
By Mail: TAOSC TRIBE, 6325 Babcock Rd San Antonio Texas 78240, USA
By Phone: +1-210-877-4581

We aim to respond to inquiries within [1-2] business days.

4. Changes to This Policy

TAOSC TRIBE reserves the right to update this Shipping and Payments page at any time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically for the latest information.